Please get in touch…
Where can I find your allergen information?
Our doughnuts are made from scratch each day using ingredients sourced for their quality and provenance. Our doughnuts contain: Eggs (free range only), butter and cream, Milk, Wheat (Gluten). Our chocolate contains Soya Lecithin. All of our products are made in the same bakery, so there may be traces of nuts.
If you have any questions about the ingredients used in our doughnuts, please get in touch with us by emailing email@example.com
I placed an order but didn’t receive confirmation
Every now and then emails have a mind of their own. Firstly, please do a quick search in your inbox and spam folder.
If there’s still no joy, simply email us and make sure you include:
– Your Name
– What you ordered / purchase amount
– Last 4 digits of the card you paid with
This will help us locate your order quickly and check if it has gone through or not.
How should I store my doughnuts
Keep your doughnuts out of direct sunlight at an ambient room temperature, not in the fridge or freezer.
What happens if I forget to collect my order?
Please note that we can’t keep your order overnight and we won’t be able refund orders that aren’t collected.
Do you have nutritional information?
Pippin doughnuts are crafted by hand using the best ingredients we can find. With the varied sizes and weights that come with artisan products, we’re unable to provide solid nutritional information. All of our fillings, jams, toppings and glazes are made in-house from scratch. If you’d like the nutritional info for our core flavours, please email us on firstname.lastname@example.org
How long will my doughnuts stay fresh?
We advise eating the doughnuts on the day that you receive your order
My order has arrived but it’s not 100% correct
If you’re missing items or not happy with something, please email us within 24 hours of your order being delivered. Please ensure to include your order number and a photo of any incorrect or damaged items
What time will my order arrive?
With the high volume of orders, we aren’t able to specify specific delivery times, however do find that, usually, most orders are delivered between 8am and 11am
Do you deliver to me?
Because we guarantee maximum freshness we are very localised in our delivery. At the moment we cover the following areas SN1, SN2, SN3, SN5, SN25 and SN26, as well as, Wroughton
We prepare all of our food by hand, in our kitchens. Please be aware that all food may contain traces of allergens.
We do our best to ensure that our seasonal menu is prepared for you exactly as ordered, but sometimes we may need to offer a substitution. We will do our best to let you know with a phone call or a note in your order.
If you wish to add special instructions for our bakery or couriers, you can do so up until 11am 2 working days before by emailing us at email@example.com
We understand that you may need to cancel your order and we are happy to do so with no charge by 11am two working days before your delivery date. Unfortunately, we are not able to refund orders cancelled after this time as our food is made to order.
Can I make adjustments to the set boxes or recipes
Unfortunately, it’s not possible to make adjustments to our menu or ingredients. If we can help you place your order so it’s just right, please get in touch.